PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

The Vice President of Engineering, Platform will report directly to and partner with the CTO as well as partner with other Product line leaders to align the platform strategy and roadmap to the needs of the global enterprise. It is a unique opportunity to drive the execution of the technical vision to modernize the technology stack with a charter to improve scalability, reliability, operational cost, and engineering productivity. You will be responsible for the development of the platform strategy and for the delivery of platform solutions that enable our common services.  

The ideal location for this position is Los Angeles, CA.  We will consider candidates from Chicago, IL, and Boston, MA.  This is a hybrid opportunity with time spent in both corporate and home offices.

Key Responsibilities

Engineering Leadership: Provide strategic direction and technical leadership to the platform engineering team, ensuring the development of cutting-edge solutions that meet business objectives. Set a high bar on engineering excellence and drive best practices for architecture, software development, including DevOps and other lean model development and testing strategies to accelerate time-to-market and drive.

Team Building and Development: Recruit, mentor, and manage a world-class engineering team across multiple locations and disciplines, fostering a culture of collaboration, innovation, and continuous learning.

Platform Architecture: Lead the architectural design and development of our shared platform services, ensuring scalability, reliability, and performance to support our growing global user base.

Technology Strategy: Collaborate with cross-functional teams to define and execute the technology strategy, aligning it with the company's overall goals and objectives. Own the strategy and planning for the technology platform and product modernization roadmap to drive simplification, innovation, reuse, and scalability.

Product Innovation: Drive innovation in our products and services by identifying emerging technologies and trends and integrating them into our platform roadmap.

Cross-Functional Collaboration: Work closely with product management, design, and other teams to ensure seamless integration of engineering efforts with the overall product development process. Partner closely with the global product teams and identify where platform technology can provide innovative ways of scaling, enhancing client experience, or providing better business outcomes.

Quality and Security: Create reporting, metrics, and benchmarks to ensure on-time, high quality continuous delivery. Establish best practices for security, and compliance, ensuring the highest standards are maintained throughout the development process.

Qualifications

Required:

• Bachelor’s or master’s degree in computer science or a related field.
• Proven experience as a software engineer with a strong technical background.
• Demonstrated success in building and leading high-performing engineering teams.
• 10+ years of experience in software engineering, with at least 5 years in a senior leadership role.
• A deep understanding of healthcare data standards (e.g., FHIR, HL7)
• Proven track record of delivering high-quality platform solutions that meet or exceed customer expectations.
• Expertise in cloud computing (e.g., GCP, Azure), microservices architecture, Docker, Kubernetes, API design.
• Proficiency in various programming languages (e.g., Go, Python, C#), and supporting frameworks, tools, and platforms (e.g., GitLab).
• Strong communication, presentation, and interpersonal skills.
• Self-starter with an ability to think strategically, creatively, and analytically.
• Passion for learning new technologies and solving complex problems.

Desired:

• Experience at a large, multinational, D2C or SaaS company, with an understanding of the complexities of scaling technology in a global environment.
• Experience working with leading EHR systems (e.g., Epic, Cerner).
• Track record of leading the architecture for a new product or service, from concept to successful implementation.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position is $160K - $284k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

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