Senior Manager, Accommodations Stakeholder Relations

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Manager, Accommodations Stakeholder Relations:

Reporting into the Director of Accommodations & Operations, the Senior Manager, Accommodations Stakeholder Relations will be responsible for managing key relationships with hotels, universities, and official Olympic & Paralympic stakeholders to support the development of LA28’s accommodations plan. This role’s objectives include, but are not limited to, client (both internal and external) services, contract management, team building and oversight, use and implementation of a custom accommodation CRM system, and support of the broader accommodation team’s priorities.

Key Responsibilities:

• Relationship Management
  • Oversee key relationships between LA28 Accommodations team and Games Stakeholders. This includes but is not limited to working with the International Olympics Committee, International Paralympic Committee, National Olympic & Paralympic Committees, International Federations, Media, Press, Marketing Partners, and LA28’s Commercial Hospitality partner encompassing 1k+ stakeholders.
  • Build relationships with internal stakeholder leads in order to implement accommodations plan successfully.
  • Create, execute, and conduct analysis of stakeholder needs assessment and survey.
  • Manage stakeholder requests through engagement, problem resolution and relationship building (i.e., education process, incoming questions and queries about LA28 accommodations, etc.)
  • Develop relationship with hotels and tourism bureaus.
  • Organize and facilitate site visits to hotels for stakeholders.

• Strategic Operational Support
  • Support the overall Accommodations plan including, but not limited to, analysis of historical stakeholder patterns, building Accommodations Games Guides, etc.
  • Liaise with internal functional areas to gain feedback on allocation plans.
  • Integrate accommodations operational plans with other internal functional areas to ensure coordination.
  • Facilitate stakeholder interaction with Accommodation Management System software.
  • Create Accommodation Allocation Plan, which is the assignment of 250+ hotels across 950+ stakeholder groups, considering contractual requirements along with other key variables in order to balance stakeholder priorities with supply and operational constraints.
  • Input and facilitate rate gathering from hotels.

• General
  • Develop strong, respectful relationships and build credibility with key internal and external stakeholders.
  • Prepare presentations for executive staff and key stakeholders.
  • Manage the project plan, collaborating with relevant teammates and external partners where relevant.
  • Coordinate key meetings to meet project plan timelines and summarize / track critical action items moving forward.
  • Develop a regular working relationship with all other teams and functions at LA 2028.
  • Build and manage team of varying levels.
  • Coordinate key meetings to meet project plan timelines and summarize / track critical action items moving forward.
  • Participate, where necessary, in other accommodation based workstreams.

Background & Qualifications:

• Minimum 7+ years managing client relationships
• Experience managing a team
• Experience working with multitude of clients simultaneously
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
• Coordination of large events a plus.
• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
• Awareness of diverse cultural backgrounds and experiences, with the ability to engage with stakeholders from various cultures and communities.

Expectations:

• Knowledge of Los Angeles market is a plus
• Extremely detail-oriented with excellent analytical and organizational skills
• Strong communication, team building, and interpersonal skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Fluent working with Office suite products including Microsoft Excel and PowerPoint
• A collaborative mindset; someone who prioritizes the team and fosters a culture of high performance without ego
• Ability to implement and manage change effectively
• A collaborative mindset; someone who prioritizes the team and fosters a culture of high performance without ego
• Demonstrated capability to effectively implement and manage change in an ever-changing, fast-paced environment.

Education:

• Bachelor’s degree required or equivalent work experience

The annual base salary range for this position is $115,000.00 - $130,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.